COVID-19 ticket returns policy, The Great Murder Mystery 2021

Your safety is our priority. If you are experiencing COVID-19 symptoms (as defined here), please do not attend the show.

If you are experiencing COVID-19 symptoms in advance of your booking you should email the box office or call 0207 129 7365 to discuss your ticket according to the policy outlined below.

We’re incredibly grateful for your support, and we have done everything in our power to help protect your booking. Here are our three special returns policies:

  1. Event cancelled due to government restrictions
  2. Immediate full refund, guaranteed.

  3. If you experience COVID-19 symptoms and can give us 48hrs+ notice:
  4. Free exchange or full credit.

    Where you can give us 48hrs+ notice, we will rebook you onto a future performance of The Great Murder Mystery free of charge (subject to availability). Alternatively, we will hold your tickets as full credit against a future Lost Estate show, any time in the next 12 months*.

  5. If you experience COVID-19 symptoms and can give us under 48hrs notice:
  6. Your tickets go up for resale on our special waitlist platform.

We will attempt to resell your tickets via our waitlist platform. You will receive a full refund or credit for each ticket that is resold. With the current restrictions to venue capacity, we expect demand to greatly exceed supply and thus for this platform to work very well.

That said, resale is not guaranteed. On rare occasions we may not be able to find a buyer. We may also sell some but not all of your tickets. In this instance, we will give you a partial refund, equal to the number and value of tickets resold.

ON THE NIGHT REMINDER

Do not travel if you have COVID-19 symptoms. If you arrive at your booking time with symptoms, you will be turned away from the venue with no refund.

Please note that refunds on tickets purchased for The Great Murder Mystery are not issued for any other reason than stated on this policy.